Privacy Policy

1. Who we are

AdHive Studio ("AdHiveStudio", "we", "us") is a digital marketing agency based at Al Raffa St - Al Souq Al Kabeer - Al Fahidi, Dubai, United Arab Emirates. We are responsible for the personal information collected through adhivestudio.com (the "website").

This policy explains what we collect, why, how long we keep it and the choices you have. We handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for visitors in the European Union or United Kingdom, the GDPR.

2. Information we collect

Information you give us. When you fill in a contact or consultation form on this website we collect:

• your name, phone number and email address;
• the service you are interested in and, if you choose to share it, your budget;
• anything you write in the message field.

If you call us, message us on WhatsApp or email us, we receive the details you share in that conversation, such as your number, name and message.

Information collected automatically. When you submit a form we record your IP address, the page you sent it from and the date and time, to help us prevent spam and abuse. Like most websites, our hosting server also keeps standard access logs (IP address, browser type, pages requested and time of request) for security and troubleshooting.

We do not ask for sensitive information such as health, financial or identity documents through this website. Please do not include it in your message.

3. How we use your information

• to reply to your enquiry and give you the quote, consultation or information you asked for;
• to provide our services if you become a client, and to manage that relationship;
• to keep the website secure and filter out spam and fraudulent submissions;
• to meet our legal, tax and accounting obligations.

We use your details to contact you about your own enquiry. We will not add you to a marketing mailing list unless you ask us to, and you can tell us to stop contacting you at any time.

4. Legal basis

We process your information because you asked us to (taking steps at your request before entering into a contract, or performing a contract with you), because of our legitimate interest in running and protecting our business and website, or because the law requires it. Where we rely on your consent, you can withdraw it at any time.

5. Cookies

This website does not use advertising, tracking or analytics cookies, and does not run third-party tracking pixels. WordPress sets cookies only for our own staff when they log in to manage the site; ordinary visitors are not given any.

If we add analytics or similar tools in the future, we will update this policy before doing so and ask for your consent where the law requires it.

6. Who we share it with

We do not sell or rent your personal information. We share it only with:

• the service providers that run our website, hosting and email, who process it on our behalf and only on our instructions;
• our own team members who need it to answer your enquiry or deliver your project;
• authorities or advisers, where the law requires it or to protect our legal rights.

Some of these providers may store data outside the UAE. Where that happens we rely on providers that apply appropriate safeguards to protect it.

7. Third-party websites

Our website links to other services, including WhatsApp, Google Maps, Facebook, Instagram, LinkedIn, X, YouTube, Pinterest, Trustpilot and ProvenExpert. When you follow one of these links or contact us through one of them, that company's own privacy policy applies. We are not responsible for how they handle your information.

8. How long we keep it

We keep enquiry details for as long as we need them to respond and follow up on your request. If you become a client, we keep project and billing records for as long as the relationship lasts and afterwards for the period required by UAE law. Enquiries that do not lead to work, and spam submissions, are deleted when they are no longer needed. You can ask us to delete your details sooner.

9. How we protect it

The website is served over an encrypted HTTPS connection, forms are protected against automated spam, and access to submitted enquiries is limited to authorised team members. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.

10. Your rights

Depending on where you live, you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• object to, or ask us to restrict, how we use it;
• withdraw any consent you have given;
• complain to your local data protection authority.

To use any of these rights, email us at the address below. We will reply within 30 days and may need to confirm your identity first.

11. Children

This website is meant for businesses and is not directed at children under 18. We do not knowingly collect personal information from children. If you think a child has sent us their details, contact us and we will delete them.

12. Changes to this policy

We may update this policy when our website or services change. The "last updated" date at the top shows when it was last revised. Significant changes will be shown on this page.

13. Contact us

For any question about this policy or your personal information, contact us:

• Email: info@adhivestudio.com
• Phone: +971 52 306 8338
• Address: Al Raffa St - Al Souq Al Kabeer - Al Fahidi, Dubai, United Arab Emirates